Last updated: May 2025
UK Data Services ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
Personal information we may collect when you use our services includes:
- Contact information: name, email address, phone number, company name
- Business information: job title, industry, project requirements
- Communication data: messages, enquiries, and correspondence
- Technical data: IP address, browser type, device information
We collect information through:
- Contact forms and quote requests on our website
- Email communications and enquiries
- Phone consultations
- Website analytics (anonymised)
2. How We Use Your Information
We use your personal information for the following purposes:
- Service provision: to provide web scraping and data analytics services
- Communication: to respond to enquiries and provide customer support
- Project management: to deliver and manage your data projects
- Legal compliance: to meet regulatory and legal requirements
- Business improvement: to improve our services (using anonymised data only)
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual necessity: to perform services you have requested
- Legitimate interest: for business operations and service improvement
- Consent: where you have explicitly agreed to data processing
- Legal obligation: to comply with applicable laws and regulations
5. Data Security
We implement robust technical and organisational security measures to protect your personal information:
- SSL/TLS encryption for all data in transit
- AES-256 encryption for data at rest on our servers
- Access controls limiting data to authorised personnel only
- Regular security audits and vulnerability assessments
- Staff training on data protection responsibilities
- Documented incident response procedures
6. Data Retention
We retain personal data only for as long as necessary for the purpose it was collected:
- Active clients: duration of the business relationship plus 7 years
- Enquiries and prospects: 2 years from last contact
- Financial records: 7 years as required by HMRC regulations
- Marketing data: until consent is withdrawn
When data is no longer required, it is securely deleted in accordance with our data disposal procedures.
7. Your Rights Under UK GDPR
As a data subject, you have the following rights, which you may exercise at any time by contacting us:
- Right of access: request copies of your personal data
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure: request deletion of your personal data in certain circumstances
- Right to restrict processing: limit how we use your data
- Right to data portability: receive your data in a portable, machine-readable format
- Right to object: object to processing based on legitimate interests
- Right to withdraw consent: withdraw consent at any time without affecting prior processing
We will respond to all rights requests within one calendar month. If we are unable to comply with your request, we will explain why.
8. International Data Transfers
Your data is processed primarily within the United Kingdom. If we need to transfer data internationally, we ensure:
- The destination country provides an adequate level of data protection
- Appropriate safeguards are in place (such as Standard Contractual Clauses)
- Full compliance with UK GDPR transfer requirements
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through a prominent notice on our website. The date at the top of this page reflects when the policy was last revised.
11. Contact Us & Data Protection Officer
If you have questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we have handled your data, please contact us:
UK Data Services
Email: privacy@ukdataservices.co.uk
Phone: +44 1692 689150
Data Protection Officer: dpo@ukdataservices.co.uk
If you believe we have not handled your personal data properly, you also have the right to lodge a complaint with the UK supervisory authority: