# Privacy Policy

Last Updated: 19th May 2026

UK Data Services ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws.

UK Data Services is a trading name of Data Norfolk Ltd, a company registered in England and Wales ([Company No. 08576932](https://find-and-update.company-information.service.gov.uk/company/08576932)). Registered with the Information Commissioner's Office as a data controller (ICO registration number: ZC152935).

## 1. Information We Collect

### Personal Information

We may collect the following personal information when you use our services:

- **Contact Information:** Name, email address, phone number, company name
- **Business Information:** Job title, industry, project requirements
- **Communication Data:** Messages, enquiries, and correspondence
- **Technical Data:** IP address, browser type, device information

### How We Collect Information

We collect information through:

- Contact forms and quote requests
- Email communications
- Phone consultations
- Website analytics (anonymised)

## 2. How We Use Your Information

We use your personal information for the following purposes:

- **Service Provision:** To provide web scraping and data analytics services
- **Communication:** To respond to enquiries and provide customer support
- **Project Management:** To deliver and manage your data projects
- **Legal Compliance:** To meet regulatory and legal requirements
- **Business Improvement:** To improve our services (with anonymised data)

## 3. Legal Basis for Processing

We process your personal data based on:

- **Contractual Necessity:** To perform services you've requested
- **Legitimate Interest:** For business operations and service improvement
- **Consent:** Where you've explicitly agreed to data processing
- **Legal Obligation:** To comply with applicable laws

## 4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in these circumstances:

- **Service Providers:** Trusted third parties who assist in service delivery
- **Legal Requirements:** When required by law or legal proceedings
- **Business Protection:** To protect our rights and prevent fraud
- **Consent:** When you've explicitly authorised sharing

## 5. Data Security

We implement robust security measures to protect your personal information:

- SSL encryption for data transmission
- Secure servers with access controls
- Regular security audits and updates
- Staff training on data protection
- Incident response procedures

## 6. Data Retention

We retain personal data only for as long as necessary:

- **Active Clients:** Duration of business relationship plus 7 years
- **Enquiries:** 2 years from last contact
- **Financial Records:** 7 years as required by law
- **Marketing Data:** Until consent is withdrawn

## 7. Your Rights Under GDPR

As a data subject, you have the following rights:

- **Access:** Request copies of your personal data
- **Rectification:** Correct inaccurate or incomplete data
- **Erasure:** Request deletion of your personal data
- **Restriction:** Limit how we process your data
- **Portability:** Receive your data in a portable format
- **Objection:** Object to processing based on legitimate interests
- **Withdraw Consent:** Withdraw consent at any time

## 8. International Data Transfers

Your data is processed within the UK. If we transfer data internationally, we ensure:

- Adequate data protection standards
- Appropriate safeguards are in place
- Compliance with UK and EU regulations

## 9. Cookies and Tracking

Our website uses cookies to improve user experience. For detailed information about our cookie usage, please see our [Cookie Policy](cookie-policy).

## 10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through our website.

## 11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

**UK Data Services**  
Email: [privacy@ukdataservices.co.uk](mailto:privacy@ukdataservices.co.uk)  
Address: United Kingdom

**Data Protection Officer:** For data protection matters, contact our DPO at [dpo@ukdataservices.co.uk](mailto:dpo@ukdataservices.co.uk)

## 12. Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

**Information Commissioner's Office**  
Website: <https://ico.org.uk>  
Phone: 0303 123 1113

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Source: https://ukdataservices.co.uk/privacy-policy